ChatBot for WordPress

Description

Language Support

MO/Pot file included but not really necessary unless you want to translate the backend as well. Otherwise, every Chat Bot response and system text displayed on the chat window can be edited from the WPBot back end easily and quickly. WPBot also supports RTL!

**Please note that multiple languages at the same time are NOT supported.

Image and Youtube Video Support

The ChatBot supports images and youtube videos. Simply paste any image (jpg or gif) or youtube video’s full link inside the ChatBot’s Language Center or your Dialogflow intent responses and they will start displaying inside the ChatBot! Add from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with the floating image options.

Bot Activity Scheduling

You can schedule the day and time during which the WPBot will operate. This opens up the possibility of running the Bot in conjunction with another Live chat support system. You can schedule WPBot to run only when you are not available for Live chat outside of your normal office hours. Ensure that your shoppers are never left hanging for an answer. 

Use WPBot without Any Technical Knowledge – Plug n’ Play!

Sure, there are extra benefits to using Dialogflow and its advanced features. But you can have a powerful bot right out of the gate without using Dialogflow right away or ever at all! WPBot’s predefined intents can work out of the box and without integration with DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually.

Advanced Site Search

This is the default user intent. WPBot will conduct an advanced website search and try to match user queries with your website contents and show results.

In-Chat Support and Contact

WPBot provides support directly from the Chat window. You can add commonly asked questions (FAQ) and answers in the backend that WPBot will display when the user goes to support area. If the user does not find answers to his question in the FAQ, he can opt to send an email to site admin by chatting!

Call Me Back

The Call Me Back feature of this chat bot lets you get call requests from your customers. The call request will be emailed to the admin. This great feature allows you to collect prospective customer’s phone number and allows you to call them back at your conveniences.

Collect Customer Feedback

Users can quickly select a Send Feedback option and email about their shopping experience on your website. Collect Customer Feedback and improve your eCommerce website with WPBot.

Available ChatBot AddOns

FREE CONVERSATIONAL FORM BUILDER ADDON

Use the Conversational form builder AddOn to create conversations and forms for a native WordPress ChatBot experience without any 3rd party integrations. Conversational forms can also be emailed to you.

CHAT SESSIONS ADDON

This AddOn saves the user chat sessions with the bot. This allows you to check the step by step user interactions and helps you fine tune the bot for better support and performance.

FACEBBOOK MESSENGER ADDON

Extend the WPBot’s functionality to add the ability for WPBot to chat with the users on a Facebook page & messenger. Utilize the WPBot on your website as a hub to respond to customer questions on your FaceBook page!

EXTENDED SEARCH ADDON

Extends WPBot’s search power to include almost any Custom Post Type beyond just Pages and Posts! Results are displayed by blocks for different post types. Supports WooCommerce and displays product prices along with product titles and features images.

LIVE CHAT ADDON

Provide Live Human Chat support along with the ChatBot! Users can request Live Chat support by clicking a button or a command inside the ChatBot. Perfect for small businesses to provide an integrated automated & human support.

WHITE LABEL WPBOT ADDON

The WhiteLabel AddOn allows you to replace the QuantumCloud Logo and QuantumCloud branding with yours. Suitable for developers and agencies interested in providing ChatBot services for their clients. This AddOn license Does NOT give any right to Resell the product.

And More…(Contact Us)

WPBot ChatBot Feature Highlights

Interactions

• Create simple text responses easily from your WordPress backend.
• Advanced search algorithm for natural language phrase matching with user input.
• Adjust the Phrase matching accuracy according to your need
• Advanced, fast Site search of your pages and posts to answer user questions
• Create FAQ area with multiple questions and answers (supports html)
• Send eMail, Call Me Back & Feedback Collection
• Collect Customer Feedback by email option.
• Collect User eMail for newsletter Subscription
• Automatically supports images (jpgs, animated gifs) and Youtube Videos from ChatBot Language Settings Responses
• Simply paste any image (jpg or gif) or youtube video’s full link
• Add images from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with the floating image options
• Add video in Support area just by pasting Youtube link
• Option to Disable Persistent Chat History across pages
• Option to Skip Greeting and Asking Name and eMail
• Option to Skip Greeting for logged in users only.
• Skip Greetings and Trigger an Intent (like a Custom Form)
• Skip Greetings and Show Start Menu
• Show Start Menu After Greetings
• Option to enable/disable asking for eMail address after asking name
• Enable Asking for Phone Number
• Quick access to Support ares of the ChatBot
• Quick Help for commands that can be used in-chat
• Admin customizable chat commands

DIALOGFLOW INTEGRATION

• Full integration with Google Artificial Intelligence, Machine Learning or AI Engine DialogFlow
• Natural Language Processing through Google’s DialogFlow
• Automatically supports Custom Intents and Responses You Create in Dialog Flow
• Automatically supports Follow Up Intents and step by step Question Answers through Dialogflow custom Intents
• Automatically supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app
• Automatically supports images (jpgs, animated gifs) and Youtube Videos from DialogFlow Intent Responses
• Advanced Name Recognition with DialogFlow
• Sample DialogFlow Agent for quick import

Customization Options

• Fine tune WPBot icon position by pixels or percentages
• Option to choose on which pages WPBot should load
• Option to disable WPBot on Mobile Devices
• Option to Auto Open Chatbot Window For First Time Page Load
• Upload custom ChatBot icon
• Upload custom Agent icon
• Choose from 6 design templates for ChatBot interface
• Customize primary colors to match your site
• Upload your own background image
• Turn animations on/off
• Upload custom loading image for bot response
• Keyboard shortcut (ctrl+b) to open chatbot
• Customize bot response time
• Option to Keep ChatBot window open when browsing
• Hide/Show Icons at the bottom of ChatBot window
• Option to Enable Reset & Close Button at Top

User Conversions & Retargeting

• Onsite retargeting and remarketing to increase customer conversion rate.
• Show retargeting messages for customer on Exit Intent, After Scrolling Down “X” Percent, Or after “X” seconds.
• Trigger Retargetting on All Pages, Selected Pages Only or Page Wise
• Create different Reargeting messages for different pages
• Collect User eMail for newsletter Subscription
• Prompt User for eMail subscription with Retargeting Message
• Export eMail Addresses as CSV
• Enable/Disable retargeting message sound
• Out of focus Browser tab flashing with custom message for retargeting messages
• Custom Background color for retargeting messages.
• Connect retargeting messages with any custom intent created in DialogFlow
• Collect Customer Feedback by email option.

Notification Builder

• Add multiple site notifications to show above the ChatBot icon
• Select an Intent for Click Action
• Show or Hide Opening Notifications
• Add links to any Intent in the Notification area so user can directly browse to the useful parts
• Set Interval between notifications.

Start Menu

• Manage the Start Menu buttons with Drag and Drop
• Option to Enable/Disable all ready intents like Site Search, Call Me, eMail, FAQ, newsletter subscription etc.
• Rearrange the Start Menu Items
• Add Custom Menu Button with Link
• Option to set after how many failed attempt to show Start Menu

Interactive Forms

Extend the Start Menu with the powerful (free or pro) Conversational Forms Addon. It is a visual, drag and drop form builder. Conversations or forms can be eMailed to you and saved in the database (pro feature). You can create:

• Conditional Menu Driven Conversations
• Standard Contact Forms
• Dynamic, conditional Forms – where fields can change based on the user selections
• Job Application Forms
• Lead Capture Forms
• Various types of Calculators
• Feedback Survey Forms etc.

Language Support

• Works with any language (multiple language support is actively being worked on).
• Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages!
• Stop Words dictionary included and editable by admin. Bot will automatically exclude stop words from search criteria and chat commands
• Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.
• mo/pot file included so you can translate backend to any language
• RTL support

Embedding Features

• Embed code to use the ChatBot on any other website including static HTML website
• Widget Shortcode with the possibility to Load specific Intent (forms etc.) on a page or post.
• Shortcode for Click to Chat Button with the possibility to Load specific Intent (forms etc.) on a page or post
• Shortcode for WPBot on a Page or post (without floating icon)

Button Integrations

• Full Integration with FaceBook Messenger for Customer Live Chat as a floating button
• Light Integration with Skype, WhatsApp, Viber, Web Link & Phone Call
• Integrate with 3rd party Live Chat services that provides a stand alone chat page link like Tawk.to

Misc. Features

• Persistent chat history over shopper session on website
• Option to Disable persistent chat history (Chat history is reset in every page)
• Remember chat history in browser local storage and greet returning users
• Option to Open pages in new or same window from search results
• GDPR compliance (message with link to Privacy page)
• Unsubscibe Command
• Schedule day and time when WPBot will run. Make WPBot work with other Live chat software.
• Plugin Auto Upgrades from WordPress backend
• Priority Support